My client is an ASX-listed supplier of next generation IT, cloud and telephony services.
With company values focused on straight talking, over achievement and having fun along the way, they are one of the few providers in the market that offers a full suite of IT and telecommunications products, services and support.
Their solution stack consists of products, services and support including, NBN, Business Ethernet, IP voice services, fixed voice and mobile, as well as a full end to end IT services.
You could say it is one helluva success story. And now you can transform the customer experience with a true innovator!
Reporting to the National Customer Experience manager, the focal point of this role is to transform the customer service / assurance business unit to drive a better customer experience. This will see you develop, train, mentor, coach and lead a team of service desk, provisioning and vendor professionals.
The role will lead all aspects of the department and primarily be responsible to develop sustainable, scalable operations that exceed service levels and improve the entire CX.
You will get stuff done – update and deliver on SLA’s to service providers, assist both internal and external teams with new product updates/rollouts, improve efficiencies and look to improve phone and ticketing systems to assist with your charter.
You are a passionate customer champion and a motivational leader who has customer service in their DNA.
With deep operational experience, you have the ability to transform a customer service / assurance team to deliver a superior customer experience.
Highly regarded skills
You must be a professional leader who is always looking for ways to improve customer success, efficiency and support capabilities. You naturally take ownership, are a self-starter, excited by challenges, a strong time manager, have great communication skills, a pro-active style and an eagerness to develop your career.
It goes without saying a competitive salary will be offered to the right person commensurate with experience.
A relaxed yet professional culture with regular team social events and casual dress code when not engaging with customers.
Monthly professional development sessions with shared ownership.
A team who is committed, authentic with a desire for improvements.
Highly accessible leadership team from the MD down who provide consistent, effective feedback, without the politics and internal crap.
How to apply:
You can apply here and please include your CV and a cover letter telling me why I should interview you.
Only short-listed candidates will be contacted. Short-listed candidates for this position will be contacted within the next 7 days.
We look forward to the opportunity of assisting you with your career search.
Applicants must have the right to work permanently in Australia, sorry not our rules, but rules just the same.
Only short-listed candidates will be contacted. Short-listed candidates for this position will be contacted within the next 7 days.
We look forward to the opportunity of assisting you with your career search.
