My client is an ASX-listed supplier of next generation IT, cloud and telephony services.
With company values focused on straight talking, over achievement and having fun along the way, they are one of the few providers in the market that offers a full suite of IT and telecommunications products, services and support.
Their solution stack consists of products, services and support including, NBN, Business Ethernet, IP voice services, fixed voice and mobile, as well as a full end to end IT services catalogue.
You could say it is one helluva success story. And now you can be part of it and create your career path with a true innovator!
Reporting to the Provisioning Manager, the main focal point of this role is to provide provisioning support to wholesale customers (Service Providers) for their telecommunications product set consisting of PSTN, DSL, NBN, Mobile and inbound numbers.
This exciting role will see you offer effective support and management of the current product range including provisioning and assisting the Operations team to deliver their Customer Charter.
This Senior role will also see you work closely with carrier provisioning teams and collaborate with a small team who sit offshore.
Get stuff done – update and deliver on SLA’s to service providers, assist both internal and external teams with new product updates/rollouts, improved efficiencies and answer all enquires via phone or ticketing system to assist with product/process improvements.
Ideally, you will have a minimum of 5 years’ telecommunications provisioning experience (from a carrier, service provider, aggregator / wholesale OR channel). You must be a professional who is always looking for ways to improve products, efficiency and support capabilities. You naturally take ownership, are a team player, self-starter, excited by challenges, a strong time manager, have great communication skills, a pro-active style and an eagerness to develop your career.
You will also be able to demonstrate:
It goes without saying a competitive salary will be offered to the right person commensurate with experience.
A relaxed yet professional culture with regular team social events and casual dress code when not engaging with customers.
Monthly professional development sessions with shared ownership.
A kick-arse culture that is authentic, super engaging, and constantly changing for the better.
Highly accessible leadership team from the MD down who provide consistent, effective feedback, without the politics and internal crap.
Applicants must have the right to work permanently in Australia, sorry not our rules, but rules just the same.
Only short-listed candidates will be contacted. Short-listed candidates for this position will be contacted within the next 7 days.
We look forward to the opportunity of assisting you with your career search.
